The Application Support team roles and responsibilities include support, training, and testing of the Infinite Campus application and will expand to other district application after the initial 12-18 month implementation phase. Extent of the support, training, and testing responsibilities of the team are outlined in the attached document below.
Each application is viewed as a container for data. ITS and the Application Support Team are responsible for maintaining the container(s). The client group, and ultimately the Business Owner, is responsible for the contents of the container, the data. The Application Support Team will not enter, update or delete data from any container without expressed consent of the Business Owner.
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Each building in the district is being asked to identify two building coaches (one technical coach and one academic coach) to be an easily accessible first contact for of Infinite Campus support. Technical coaches will provide technical expertise to all end users around the various modules within Infinite Campus. Academic coaches will provide application expertise primarily to classroom teachers, specifically within the gradebook and attendance modules.
A building may want to train additional coaches for the gradebook/attendance module. This is optional, and the decision rests at the building level. Both coaches will be responsible for providing staff development to their building staff members before the April 3rd "go live" date. They will also be responsible for providing ongoing support throughout the initial implementation of the new software. District-level technical and application support will be accessible for coaches.
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Questions or Issues regarding Infinite Campus?
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Training Resources on this site include:
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